Q. Why does Stuffstr offer courier service?

A. Our courier partners On the dot are committed to minimising their impact on the environment. They power their offices and services centres with 100% renewable energy and are continually investing in a green fleet. Read more about On the dot service here.


Q. Why may the mail-in service require two deliveries?

A. Our package sizes are designed to keep costs low and are sizes are based around the average expected package size. This means if you are sending a large batch in to us we may need to send you more than one package.


Q. Why does Stuffstr use a single-use plastic bag?

A. We are currently sourcing a reusable packing alternative.  The belief that paper is better than plastic is not based on science or fact. It is based on misconceptions about how plastic bags are made, how landfills work, the incidence of plastic litter, and that non-biodegrading products are bad for the planet.  Numerous life cycle assessments demonstrate that conventional plastic bags are better for the environment than paper bags. Paper bag manufacture is much more resource-intensive than plastic bag manufacture. Paper bags have much greater mass and weigh five to seven times more than plastic bags so they add five to seven times more tonnage to the waste stream for municipalities to manage. This in turn results in a fivefold to sevenfold increase in greenhouse gas emissions.

The key to reducing the impact of all packaging - no matter what they are made of - is to reuse them as much as possible which is why we are urgently working on an innovative reusable alternative.

If we simply switched all our packaging to cardboard, our carbon emissions would actually increase. This is because plastic packaging is more durable and lighter to transport than cardboard, and takes up less space in a lorry - which means fewer vehicles on the road and reduced climate impact.

We know plastic isn't perfect though, so our plan is to increase the amount of recycled content in our plastic packaging use  widely recyclable plastics or biodegradable bags

When you send your packaging back to us, we'll recycle it for you - either by reusing it, or by sending to recycling.